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Warranty & Return Policy

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At CampSaver.com 100% Satisfaction Is Our Guarantee!

New Items - Lifetime Returns
Under 60 days - Any item that is in new/unused condition, that includes all of the manufacturer's packaging and tags, may be returned for a full refund to your original payment method.
Over 60 Days - New items (unused with original packaging and tags) may be returned at any time for a refund of store credit. Store credit will be linked to your CampSaver.com account. If you do not have an account, your refund will be sent as an electronic gift card. Store credits and gift cards will expire 1 year after issuance.

 

Used Returns and SHED Items - 60 Day Returns
Most used and shed items are covered under our return policy and may be returned for up to 60 days . Used and shed Items returned to CampSaver.com within 60 days of the order date are eligible for store credit only, which will be issued as a credit to your CampSaver.com account or sent as an electronic gift card. Both will expire after 1 year from the issue date. We do not accept returns on used items past 60 days from the purchase date.  Please note, items purchased from The Shed are sold "As Is" without warranty. 

*Note that CampSaver.com does not accept returns on mounted skis, molded ski boots, used helmets or used climbing gear


Original Shipping Charges
We do not refund the original shipping charges (if any) unless the return is caused by a product defect, misship, or warranty issue. For such issues we will pay return shipping charges and the replacement we send out.

 

Return Shipping Charges
CampSaver.com does not offer free return shipping unless you are returning your items under our 'Fit Guarantee'. For your convenience, a discounted UPS shipping label is included with every return authorization. When we receive your item(s) back into our warehouse we will deduct the cost of return shipping from your refund. Please see the Chart below for our return shipping rates:

Return Package Weight

Amount deducted from your refund

Exchanges under our 'Fit Guarantee'

Free return Shipping

Under 8 LBS

$7.95 USD

Between 8 LBS and 20 LBS                  

$12.95 USD

Over 20 LBS

Up to $30.00 may be deducted

 
 

Please remember:

  • These shipping charges apply to US shipments only. (Does not include AK and HI) 
  • If you decide not to use our discounted pre-paid shipping label you can ship your package back using your preferred shipping service. We recommend using a service that provides return tracking and insurance.
  • We do not offer shipping refunds if you have purchased your own shipping label.
 

International Returns

At this time our system is not set up to accept international returns. Please email us at cs@campsaver.com or call us at 1-435-213-1125 to request your return.

 

Fit Guarantee
Our Fit Guarantee applies to any new apparel and footwear (excludes items purchased in The Shed). If the apparel/footwear you purchased does not fit comfortably we will cover the cost of return shipping (a complimentary return label will only be issued if an item is exchanged). To exchange for a different size, simply place a new order. Your new sized item will be sent to you with no additional shipping cost. A return will need to be set up for the item that doesn’t fit. For a short time you will have two charges on your credit card or Paypal account. Once we receive the return you will receive a credit. (The Fit Guarantee only applies to shipping within the lower 48 United States.)


Warranties
New products have a warranty specified by the manufacturer. While some manufacturers offer a 1-2 year warranty, most have a lifetime warranty. If you have a question about the warranty of a specific product, please see our detailed product pages, or visit the manufacturer's website. If you still have questions about the warranty on a given product, give us a call at 1-877-883-6276 Mon-Fri, 8:00 am – 7:00 pm MST.

 

Request a Return >>

*Please make sure you have read and understand our "Shipping Charges" section above. CampSaver offers a discounted shipping label with your returns which will be deducted from your return refund. Please call us at 1-877-883-6276 if you have any questions. 


**This policy only applies to orders placed after November 1, 2014. Returns for orders placed before that date will not be accepted.