Don’t buy! - Adidas Terrex AX4 Hiking Shoe - Women's

This footwear did not last through six months period. The order was placed on 9/10/2023 and I received my order on 9/14/2023. I have been wearing TERREX AX4 Hiking Shoes on one mile walks with my dog daily on flat terrain, no hiking of any kind. The fabric inside of shoes has ripped and the soles of both shoes are completely worn off. The inside fabric started ripping after a couple of months of wear. The sole has scuffed slowly over a period of 6 months. I am really disappointed that the lifespan of these shoes is no longer than 6 months with no strenuous hiking. I asked Adidas for a replacement of these shoes since they are still available online. Adidas replied that the approved warranty will receive refunds in gift card only. They can’t send me a replacement. Why not? Because they are probably aware of pure quality and defects.

Unfortunately, the warranty claim was denied, and they offered me 30% off on future purchases. What a joke! I am a fan of Adidas footwear, because they are wider. But I am completely disappointed about their approach to valued customers.

This manufacturing damage to the material did not happen overnight. The footwear slowly became more and more damaged over the period of six months. The shoes were delivered on 9/14/2023. Adidas mentioned that I was 14 days over the six-month warranty period. This damage to defected material has not happened in 14 days after the warranty expired! The defective material has worn off slowly over the period of six months.