Terrible product. atrocious service. - Moose Knuckles Stirling Parkas - Women's

In 2021, I bought a $1000 coat from Moose Knuckles. They look great, but man, was I disappointed by the quality. During my second winter, the stitching below both armpits started to come apart. This was not a snuck fitting coat and I only ever wore it to work or when I was out and about. I didn't shovel snow, or wrestle criminals in it. My Canada Good coat, which I paid half the price for, has lasted me (no joke) 10 years.

To prepare my coat for wear this winter, I spoke to the store from where I bought it. They told me about Moose Knuckle's lifetime warranty that would be applicable to these kinds of defects. I reached out and provided what was required (front and back photos, photos of the torn area, RFID photo, etc) and almost immediately was told that nothing was wrong with the coat and that I should go to Toronto to have it fixed. WHAT? How, from those photos, were you able to determine it wasn't a manufacturing defect? Also, thanks for the useful Toronto shop. I live in Burlington and would sooner drive off a cliff than go to Toronto. When I had issues with my Canada Goose Coat, one of which was my fault, they offer to have me send it back to them via courier. They fixe it, and sent it back to me in great shape.

Please do yourself a favour: If you are going to spend $1000 or more on a coat, DO NOT BUY A MOOSE KNUCKLES ONE!