Wm no longer offers customer service -at all- since a16 folded. - Western Mountaineering Hooded Flash Jacket - Women's

The sleeves seem sewn to the body have one huge gap where there is zero down...it all sinks down into the bottom of the baffle. The jacket is significantly under filled with some baffles being overfilled and some with almost no down. Poor quality overall and zero customer support. The pockets have double layer of filled baffles and the upper body has almost none so it gives you a strange pregnant look (female). I have been a fan of WM for 20 years and own lots of their stuff. The money you spend on this will be a waste of money. Don't buy it. This company is not what it once was.