Arcteryx is terrible - Arc'teryx Cerium LT Jacket - Men's

I bought this coat at a high price with high expectations. After one season it fell apart. Holes allowed so much down to escape that I looked like a baby penguin. I'm not a mountain climber, skier, hiker, etc. I'm the guy who wears this to work in a warm car and walks to a desk. Light adventure might include walking the dog or going to dinner. Still the coat sprang holes everywhere. The lifetime warranty won't handle a problem like this because I'll simply get another defective coat. Still, I wanted a new one, because this $300 coat was unwearable. Things get worse now that their staff is involved. Round 1 of the fight involves me taking pictures of all the damage and applying for a return authorization. After this first layer of review by their staff I'm awarded the return. Lucky me! Now I have to box it and pay for shipping to Washington state. Next is the waiting period. One month until it reaches their Canada warranty center and I get an email stating that this is not a warranty claim anymore. Now it's a repair job and at my cost of $120 more. Their justification for this is that I didn't wear my coat correctly. Believe it, that's what I was told. This is only a mid-layer and must not be worn outside as a top shell or holes are the result. I write an angered reply asking for reconsideration and explaining my situation. No luck. I now get a phone call from some corporate puppet telling me the same bad news and that he refuses to replace or repair the coat at no cost. It's clear now that this coat and the warranty aren't worth a shot of urine. I have two other down coats that never have had issues. One is 15 years old and has zero holes in it. This company doesn't care about quality, customer service, integrity or you. Spend your money and time elsewhere, enjoying a coat that works and with a company that stands behind their product. I should mention that the jacket has still not been returned to me and now the waiting period has been over 3 months. This is the worst experience I've had with customer service in my 46 years by far.