Great boot except - Asolo Elbrus GV Boots - Men's

Great looking and fitting boot. I went a half size up from my normal shoe size for extra room with layers. Extremely solid boot that you could wear all day. I'm a heavy equipment field service technician by trade, I live in boots. The only issue (major deal breaker) was that the boots came defective from Asolo with a lace that was cut half way through. I contacted Asolo directly and they told me to buy laces from them and pay for shipping. 0 customer service. I have been wearing Asolo's for 15 years and I will no longer support them. What happens if a Rand separates or the sole delaminates? I shouldn't have to question customer service. Michael W. Campsavers Customer Care Senior Specialist was great at helping me with my transition from Asolo to Scarpa. I don't usually badmouth a company but why should I have to solve a manufacturers defect.