Reviews & Ratings for Black Diamond Mission Shell - Men's — 2 reviews — Page 1

When you pay for a top of a line jacket, you expect top of line Quality and Customer Care. Not here! I’ve had this jacket for 6 years (3 years during COVID in the closet). The amount of use for this jacket was not even close to one full season in total rides.

Craftsmanship/Quality
You would think their top of the line jacket would be able to withstand at least a seasons worth of snow. The main zipper malfunctioned time and again. The seam separated beneath the zipper that is suppose to block out snow. The entire shell in different areas from the arms, back and even hood has bubbles. This caused my second layer underneath to be fully wet in a mater of an hour.

Warranty
When I purchased this jacket, I made sure to screen capture their warranty. It stated
“We trust what we make because we use what we make. If for any reason, you’re not 100% satisfied with your Black Diamond apparel, we’ll repair, replace, or refund it. No charge, No fine print. No debate. Guaranteed.”

Customer Service
Well that was a load of BS. I gave them a call and the CSR didn’t want to listen to me and even hung up on me. They of course debated with me and even though I sent my jacket in with photos and the problems, they returned it saying ‘ we did our best and the only thing we can do is repair the zipper. you should be happy that you got 6 years out of it.’
Funny even though I told them about their apparel warranty and said we literally have been in COVID lock down for years and the use of...
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I have multiple jackets I could take more than 150 this one is just a special he’s all I have to say.Not too much to say about your wife just go to one give me a sample because I’m gonna make dozen people get one now just tell me the truth because your brother is awesome no lies necessary for this