Shoulder strap connection failing! - Deuter Kid Comfort Pro Child Carrier

Hi fellow hikers, This pack started off great. I found it to be the most comfortable out of all the high end child carrier backpacks. Fast forward three months and the point at which the should straps connect to the base of the backpack are failing!! I reached out to Deuter two weeks ago and haven’t heard anything back. I am very disappointed with Deuter and frankly scared to continue using this with my one year old.