Mountain Hardwear Trango 2 Tent
$1,050.00
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Lifetime warranty is a lie

by Conjunctivitis, from VA, United States Written on December 14, 2020
The tent itself performed well early on, seeing use high on Longs Peak and Mount Whitney. It's very heavy for what it is, the stakes are of poor quality, and the guy lines are easily tangled. However, it's a sturdy, very roomy 4-season tent.

Unfortunately, Mountain Hardwear does not honor their warranty. I recently noticed that the fly was flaking laminate everywhere off all the seams--think epic "tent dandruff." I sent in the fly at my expense ($20), only to have it show back up on my doorstep a few weeks later. The only communication I ever received from Mountain Hardwear was my return tracking number--that's it. No discussion of a repair, no offer to replace the fly, no discount on a new fly. Nothing. They stated only that the product was beyond its useful life. My tent was used a grand total of perhaps 15 nights out. Zero long-term sun exposure. Always stored dry and indoors.

If you charge a premium price for serious mountaineering gear, your warranty should mean something. Potential customers should know Mountain Hardwear does not honor theirs.
Would recommend: No
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