Tent pole cracked on first use - Napier Backroadz SUV Tent

We generally like the tent. It was moderately easy to put up, needed two people to help maneuver poke to get it up. One pole cracked on the first use and we are contacting Napier, hopeful that they will replace it. We duct taped the pole and used the tent for two more nights and liked it. Hooks up to the car well, we bought a roll of heavy duty magnetic tape and laid strips on the edge of the tent to keep it tight to the car. The main door zipper gets caught and sticks often.