Extremely fragile - NEMO Equipment Hornet Elite Ultralight Backpacking Tent 1-Person

Upon using this tent for the very first time, I noticed a small tear right in the mesh at the seam where the support pull meets the tent pole. After a basic setup, it ripped a hole. Wish I could upload pics here to show you all. They really should have reinforced this region.

I got the runaround from both Campsaver and NEMO about this. They basically both told me to work with the other to get a replacement sent out. Nobody wanted to help. I would have hoped given it was brand new, within return time frame and definitely in warranty, somebody would have stepped up.

Looks like I need to now ship it to the manufacturer to have them "un-stitch" the panel and have them install a new piece of mesh. 2-3 weeks with no tent, plus shipping cost on my end.

When I bought this ultra light tent, I knew it was sensitive and needed to be treated with care, which I did. I even bought the footprint to protect it. I am super anal about my equipment and take very good care of my stuff.

Overall, I love the tent design and many of its features, BUT, in some areas, its just to fragile for any normal/practical type of use. Giving this tent a 2/5 star based on durability and manufacturer support.