Ricky D. from United States, MA Public Profile

I bought two of these in early September 2020. One from Opticsplanet, and one from Campsaver because I had a coupon for each. They were supposed to ship within days from the factory. They both shipped over seven weeks later even though I was charged over a month prior by both companies as both were apparently told they would ship over a month before they did. One arrived with a broken display that was shattered in a shipping box that was not damaged in any way that would justify or indicate a shipping event so they seem to have shipped it with a shattered screen from their warehouse. Awesome. The other has issues with a grinding noise and slipping/stripping loss of power when going up even slight hills. I know I'm not skinny but I'm well within the rated weight. I paid to have both bikes professionally inspected and tuned when they arrived and set up by a very well-reviewed professional bike shop. They've been around forever and the owner is a good guy who frequently charges less than estimated for shop work. They told me that one of the bikes was so poorly assembled it would have potentially broken or been damaged through use. They said the other was pretty good and in the usual state for a new bike. I filed a warranty for both bikes and began trying to work with Rambo Customer service. It was awful. Honestly, so awful. They kept ghosting and dodging and saying they were going to ship me the broken display, when they bothered to reply, which made the brand new bike unusable