Horrible customer service - misleading "guarantee" policy - Rab Neutrino Plus Jacket - Men's

If I could just rate the "100% Satisfaction" policy, I would.
I ordered this jacket in September 2013. It's such a warm jacket that I really couldn't wear it until the end of December when temperature/conditions warranted.

The first time I wore the jacket in the colder weather, I could feel a tremendous amount of cold weather pouring in from the inner portion of the arms - where my elbows bent. I felt the area and all I could feel was nylon - no down. Because I'm an active ice climber, I needed the jacket for belay purposes. I called CampSaver and made a complaint. I was told to call Rab and file a warranty claim. At the end of March 2014, I sent the jacket to Rab for a warranty submission. I received the jacket back in the beginning of May. Again, too warm to verify the issue had been fixed.

Fast forward to this week. The temps here in New York have been in the teens. Perfect conditions to check-out my newly-fixed belay jacket. Bad news - Same issue!!!

This review was written in the old system and had content requirements that are different than reviews written today.