Failed after 10 days... - Arc'teryx Sidewinder SV Jacket - Men's

Disappointed with the performance, went on a ski/snowboarding trip and the jacket failed at the left arm seam. This was an obvious failure of the arm stitching and I really expected more from this jacket which was marketed as being one of the most durable snow jackets. I didn't have any major falls beyond what is normal and the jacket was purchased less than a year ago and only used for 10-12 days. Warranty experience was not quick enough when I reached out, factory store told me it was "wear and tear". Online was better however I needed a repair/replacement within two weeks for my next mountain trip but they were too slow in responding with options. Ended up returning the jacket to the store where I got it. Tried to write a review on their website however the review wasn't approved! Really disappointed with Arc'teryx customer service and honesty with product quality...

This review was written in the old system and had content requirements that are different than reviews written today.