Wayne from United States, CA Public Profile

Disappointed with the performance, went on a ski/snowboarding trip and the jacket failed at the left arm seam. This was an obvious failure of the arm stitching and I really expected more from this jacket which was marketed as being one of the most durable snow jackets. I didn't have any major falls beyond what is normal and the jacket was purchased less than a year ago and only used for 10-12 days. Warranty experience was not quick enough when I reached out, factory store told me it was "wear and tear". Online was better however I needed a repair/replacement within two weeks for my next mountain trip but they were too slow in responding with options. Ended up returning the jacket to the store where I got it. Tried to write a review on their website however the review wasn't approved! Really disappointed with Arc'teryx customer service and honesty with product quality...