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Browse Help Topics
- Order Status
- Order History
- Order Cancellations
- Order Returns and Exchanges
- Returing an order
- Processing times for returns
- Requirements to return an order
- The exceptions to CampSaver's return policy?
- Exchanging a product for another item
- The details of CampSaver's free pre-paid return shipping label
- Completing a Return Merchandise Authorization (RMA) Form?
- Understanding "Our Fit Guarantee"
- Understanding restocking fees
- Return Policy on high-value or high-volume orders
- Shipping Information
- Free shipping explained
- U.S. shipping rates
- CampSaver's international shipping options
- Is there Saturday or early morning delivery on Campsaver?
- Order processing time
- Is there an in-store pickup?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversized items
- My item arrived damaged or was lost
- Product Pricing and Promotions
- My Account
- CampSaver Rewards
- Inventory Availability
- Backorders
How will I get my refund?
How will I get my refund?
Product Refund
- During the RMA process, you can choose between a full refund, exchange, or store credit. CampSaver refunds customers via the original payment method. If you choose store credit, it will be issued to your account once the return is completed, and you can choose to apply it to your next order.
- Refunds will be issued once the merchandise has been received, evaluated, and processed by our Returns Team.
Shipping Refunds
- CampSaver proudly ships most ground orders free of charge for orders over $49. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including but not limited to, domestic ground, express or international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than CampSaver e.g., customs or brokerage fees.