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Browse Help Topics
- Order Status
- Order History
- Order Cancellations
- Order Returns and Exchanges
- Returing an order
- Processing times for returns
- Requirements to return an order
- The exceptions to CampSaver's return policy?
- Exchanging a product for another item
- The details of CampSaver's free pre-paid return shipping label
- Completing a Return Merchandise Authorization (RMA) Form?
- Understanding "Our Fit Guarantee"
- Understanding restocking fees
- Return Policy on high-value or high-volume orders
- Shipping Information
- Free shipping explained
- U.S. shipping rates
- CampSaver's international shipping options
- Is there Saturday or early morning delivery on Campsaver?
- Order processing time
- Is there an in-store pickup?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversized items
- My item arrived damaged or was lost
- Product Pricing and Promotions
- My Account
- CampSaver Rewards
- Inventory Availability
- Backorders
How do I protect My Account?
Users have full control of security measures protecting their accounts. These settings can be changed in Security Settings. Users may configure 2 Factor Authentication as well as set their Security Questions.
Two Factor Authentication is a security measure to protect your account. A short code will be sent to you in case of suspicious login activity. Select "Auto" to rely on our system for determining a suspicious activity or select "Always on" to receive a verification code for every authentication attempt you make.
Verification codes may be delivered by Email or SMS. Please note that you need to have verified email and phone numbers to enable this feature. You can do that in the Account Settings.
Security questions are necessary to recover your account in case you lose access to the email or phone.