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Browse Help Topics
- Order Status
- Order History
- Order Cancellations
- Order Returns and Exchanges
- Returing an order
- Processing times for returns
- Requirements to return an order
- The exceptions to CampSaver's return policy?
- Exchanging a product for another item
- The details of CampSaver's free pre-paid return shipping label
- Completing a Return Merchandise Authorization (RMA) Form?
- Understanding "Our Fit Guarantee"
- Understanding restocking fees
- Return Policy on high-value or high-volume orders
- Shipping Information
- Free shipping explained
- U.S. shipping rates
- CampSaver's international shipping options
- Is there Saturday or early morning delivery on Campsaver?
- Order processing time
- Is there an in-store pickup?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversized items
- My item arrived damaged or was lost
- Product Pricing and Promotions
- My Account
- CampSaver Rewards
- Inventory Availability
- Backorders
What if a product I buy is out of stock?
What if a product I buy is out of stock?
If you order a product that is not available to ship immediately from our warehouse, the product will be placed on backorder. If possible, we will attempt to fulfill that order from an alternative warehouse. Otherwise, the order will remain open until we are able to fulfill it from our inventory. You will not be charged until the product comes in stock and your order ships.
- Before the order is approved, you can cancel or change at any time while your product is still on backorder.
- If there is a similar in-stock option available, we will do our best to contact you by phone or email and offer a comparable replacement product.
- If the order has been on backorder for more than 90 days, we will confirm with you that you still would like the item before we ship and complete your order.