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What is your Return Policy on high-value or high-volume orders?

What is your Return Policy on high-value or high-volume orders? Are there any other items that are considered a Special Return?

  • The return of any High Value and/or Volume Orders must be pre-authorized prior to shipping the item back to CampSaver.
  • In order to be pre-authorized, customers must fill out the RMA Request Form for a pre-authorization of the return. A CampSaver Representative will contact you via phone or email within 1-3 business days to issue an RMA number and provide further return instructions if the return is authorized. In pre-authorization cases, a pre-paid shipping label is not available through the RMA Form process but will be emailed to you instead if the return is authorized.
  • Please note that a request for a return does not constitute authorization to return the merchandise. CampSaver reserves the right to refuse any return which does not have a pre-authorization.