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- Order Status
- Order History
- Order Cancellations
- Order Returns and Exchanges
- Returing an order
- Processing times for returns
- Requirements to return an order
- The exceptions to CampSaver's return policy?
- Exchanging a product for another item
- The details of CampSaver's free pre-paid return shipping label
- Completing a Return Merchandise Authorization (RMA) Form?
- Understanding "Our Fit Guarantee"
- Understanding restocking fees
- Return Policy on high-value or high-volume orders
- Shipping Information
- Free shipping explained
- U.S. shipping rates
- CampSaver's international shipping options
- Is there Saturday or early morning delivery on Campsaver?
- Order processing time
- Is there an in-store pickup?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversized items
- My item arrived damaged or was lost
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What is your Return Policy on high-value or high-volume orders?
What is your Return Policy on high-value or high-volume orders? Are there any other items that are considered a Special Return?
- The return of any High Value and/or Volume Orders must be pre-authorized prior to shipping the item back to CampSaver.
- In order to be pre-authorized, customers must fill out the RMA Request Form for a pre-authorization of the return. A CampSaver Representative will contact you via phone or email within 1-3 business days to issue an RMA number and provide further return instructions if the return is authorized. In pre-authorization cases, a pre-paid shipping label is not available through the RMA Form process but will be emailed to you instead if the return is authorized.
- Please note that a request for a return does not constitute authorization to return the merchandise. CampSaver reserves the right to refuse any return which does not have a pre-authorization.