What are the requirements to return my order?

What are the requirements to return my order?

• There are a few requirements for us to accept a return:

• The item must be returned in the original manufacturer's packaging with all original contents (such as instruction manuals, accessories, and additional components)
• If the item is part of a kit or bundle, the entire kit or bundle must be returned
• Any free gifts or promotional items shipped with the item must also be returned (for example, a free lens cloth that came as a gift with a binocular)
• Some items are not eligible for return in any case or have additional limitations
• For returns after 60 days of receipt, the item must be in NEW condition (not used, worn, broken, mounted, etc.)
• For returns on used items, items must be undamaged and returned with proof of purchase within 30 days from delivery.
• Used gear will be refunded in the form of Store Credit only. Merchandise that is returned dirty or unusable will be declined.

If the free gift associated with the item was a gift certificate, CampSaver Rewards, or other similar items, that free gift will be voided as part of the return process. If it was already used, we reserve the right to refuse the entire product return or refund the customer less the amount utilized from the free gift.

• Certain items may require additional documentation at the time of return.

Do you deny returns?

• In order to make sure personal protection items with high demand are available to those who need them most during the current COVID-19 event, no returns will be allowed under any circumstances for any personal protection items, such as protective clothing, masks, face shields, or other protection devices, cleaning supplies, such as sanitizers and disinfectants, thermometers, and other items we provide to medical professionals and the general public to protect their health. We appreciate your understanding.