How do I return my order?

How do I return my order?

• Complete an RMA Request Form for all returns.
• Return most items within 60 days of receipt of merchandise for an exchange or full refund.
• CampSaver offers a FREE pre-paid shipping label for qualifying domestic returns.
• Once the RMA Request Form is completed, follow the provided return instructions and return the merchandise within 10 business days to ensure that your exchange or refund is processed.

To return with pre-paid return shipping label, follow these steps:

1. Fill out and submit the RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number.
2. Select one of the "pre-paid shipping label" options in the RMA Form.
3. Submit the RMA Request Form
4. The Return Instructions, Return Summary and Shipping Label page appears. This page contains your RMA number, which is only active for 10 business days
5. Pack the item(s) securely using the original packing material to prevent any damage while in transit.
6. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
   • CampSaver is not responsible for any damage due to inadequate packaging and additional charges may apply if the item is damaged.
7. Print out the "Return Summary" form and place it inside the box.
8. Print out the "Shipping Label" and attach it to the outside of the box.
9. Once sealed and labeled, drop off your return at the shipping carrier's facility as indicated in the Return Instructions.

Please note that we are unable to accept a return without a completed RMA Request Form

• If returning the item for an exchange or store credit you will have the option of a FREE pre-paid shipping label  
• If you would prefer to receive a full refund back on your original payment method (as opposed to returning for store credit or an exchange), you will still have the option to print a pre-paid label, and CampSaver will deduct $7.99 from the amount of your refund to cover the cost of return shipping.

You will be notified via email once the return is received and processed with all information about your exchange or refund.

To return with your own shipping label, follow these steps:

1. Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number.
2. Select "Provide my own shipping label" in the Shipping Options section.
3. Submit the RMA Request Form
4. The Return Instructions, Return Summary and Merchandise Return Tag page appears. This page contains your RMA number, which is only active for 10 business days
5. Pack the item(s) securely using the original packing material to prevent any damage while in transit.
6. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
7. Print out the "Return Summary" form and place it inside the box.

• It is recommended that customers insure packages for their full value as CampSaver is not responsible for returned merchandise until signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit.
• Please note that we are unable to accept a return without a completed RMA Request Form.
• Please note that CampSaver is currently unable to accept COD shipments. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, USPS or FedEx)
• You will be notified via email once the return is received and processed with all information about your exchange or refund.

How many days do I have to return my item?

• If you are not completely satisfied with your purchase, you may return eligible items within 60 days of receipt.

Can I return an item after the 60 days have elapsed?

• CampSaver is currently unable to accept any returns after 60 days elapse from the receipt of merchandise. If you have return inquiries more than 60 days after receipt of merchandise, please contact the manufacturer directly for possible repair or replacement.

How do I return a gift?

• To return a gift, you will have to coordinate with the buyer to submit the RMA. Purchasing a gift certificate may be the best option as a gift so the recipient can purchase and/or return it as they please.

How do I return a defective or broken product?

• Simply fill out the RMA Request Form and send it back. If the shipping parcel and product appears to be damaged in transit, please contact us and we can file a shipping claim.